Can't get into my account via computer
I canget into the app on the phone, but not the computer. It doesn't seem to have a field for FORGOT PASSWORD or to reset it.
Anyone have any advice? I don't see a contact email.
Hi Jeff,
Thanks for reaching out, and for your support!
Sorry for the confusion. We’re in the process of switching to iCloud sync because it’s faster, more reliable and more private than our old sync system. Plus, it doesn’t require an email and password, it just works automatically with the tap of a button. If you’ve already signed up for an account on the old system then you can log in here: https://my.stridesapp.com/login
If you need to reset your password, you can do that with the (?) button on the right side of the Password field, either in the iOS app (under the link at the bottom of the Sync & Backup view) or on the web here: https://my.stridesapp.com/remind
Here are the details of what we’re changing and why: https://www.stridesapp.com/support.html
In short, it’s because the web app was very rarely used, lost a bunch of money over five years, and was a huge distraction from the platform that helped people the most, iOS. That said, we are planning to build a Mac app for desktop use. If you have an M1 Mac, you can already use the iOS app on Mac too.
If you need support in the future, you can get help here: https://www.stridesapp.com/faq.html
Best of luck with all your goals & habits!
Kyle Richey
Strides CEO
MakeProgress.com